Public Offer

1. General provisions

This document (the “Offer”) is the official public offer of the Provider, owner and administrator of the Sanbao service available at www.sanbao.ai (the “Service”), to enter into a service agreement granting access to the Service on the terms set out below.

The Offer is addressed to an indefinite range of legally capable natural persons, individual entrepreneurs, and legal entities (the “Customer”).

2. Subject matter

2.1. The Provider grants the Customer access to the Service’s functionality in the scope corresponding to the selected pricing plan, including:

• conversational AI assistant supporting multiple models and custom agents;
• document generation and editing (contracts, claims, requests, analytical notes);
• document export in DOCX, PDF, XLSX, TXT formats;
• upload and analysis of files (PDF, DOCX, XLSX, images, audio);
• voluntary connection of third-party integrations (Google, WhatsApp, Telegram, 1C);
• service notifications regarding the operation of the Service and the account.

2.2. The Service does not provide legal, accounting, or other professional advice. AI-generated responses are informational and reference materials only.

3. Acceptance

3.1. Full and unconditional acceptance of the Offer (Article 396 of the Civil Code of the Republic of Kazakhstan) is constituted by any of the following actions performed by the Customer: registration of an account in the Service, sign-in via a social-auth provider, or payment for any pricing plan.

3.2. Upon acceptance the Offer takes effect as a contract between the Provider and the Customer on the terms of this document.

3.3. If the Customer does not agree with any provision of the Offer, they must refrain from acceptance and from using the Service.

4. Pricing and payment

4.1. The cost, scope and limits of pricing plans are listed on the Service’s pricing page and form an integral part of this Offer.

4.2. Payment is made on the basis of 100% prepayment for the selected billing period (month, year, or other declared period).

4.3. Prices are stated and payments are settled in the national currency of the Republic of Kazakhstan — tenge (₸). All prices listed on the pricing page include value-added tax at the rate in force in the Republic of Kazakhstan (from January 1, 2026 — 16%) unless explicitly stated otherwise.

4.4. Payment is made by Visa or Mastercard bank card through the Freedom Pay payment system on its secure payment page. The Provider does not receive or store the Customer’s card details. The payment procedure is described on the Payment and refunds page (in Russian).

4.4.1. Access to paid functionality is activated automatically upon confirmation of payment by the payment system. A subscription is purchased for one calendar month (the billing period).

4.5. The Provider may change pricing plans and the scope of paid services with at least 14 calendar days’ notice to the Customer. Notice is published in the Service and/or sent to the Customer’s email.

4.6. Automatic subscription renewal. When paying for a plan, the Customer may turn on automatic renewal by ticking a separate box on the payment page; without it, automatic renewal is off and each next period is paid by the Customer manually in Settings → Plans.

4.6.1. With automatic renewal on, the card details are stored by the Freedom Pay payment system (as a token); the Provider neither receives nor stores them. On the day the paid period ends, the plan price for the next calendar month, at the price in effect on that day, is charged to that card and the subscription is extended for that month. The charge repeats monthly until automatic renewal is turned off.

4.6.2. At least 3 days before each charge, the Provider emails the Customer (to the address linked to the account) the date and amount of the charge. An electronic invoice is sent after each charge. Price changes are notified under clause 4.5.

4.6.3. If a charge fails (insufficient funds, card blocked or expired), the Provider may retry within 3 days. If no payment is received, the account is moved to the free Free plan with no other charges; the Customer’s data is kept.

4.7. Cancelling a subscription (turning off automatic renewal). The Customer may turn off automatic renewal at any time:

• in Settings → Plans of the account;
• or by sending a request to [email protected] from the email linked to the account; the Provider turns automatic renewal off within 1 business day of receiving the request and confirms by email.

4.7.1. Once automatic renewal is off, no further charges are made and the stored card is unlinked. Access to the paid plan continues until the end of the already paid period, after which the account moves to the Free plan. To take effect before the next charge, it must be turned off at least 1 day before the charge date.

4.7.2. If a renewal charge has been made and the Customer has not used the paid features of that period, the amount is refunded in full on request under section 6. Cancelling a subscription does not delete the account; full withdrawal from the contract with account deletion follows clause 5.2.

5. Term and termination

5.1. The contract takes effect upon acceptance and continues until the Customer deletes the account or until terminated on other grounds.

5.2. The Customer may at any time withdraw from the contract by requesting account deletion at [email protected] from the email address linked to the account.

5.3. The Provider may unilaterally suspend or terminate the Customer’s access to the Service in case of breach of the Terms of Service, this Offer, or applicable law, by sending a corresponding notice to the Customer’s email.

6. Refunds

6.1. The Customer may withdraw from paid but actually unused services within 14 calendar days of payment and request a full refund. The used period is the period during which the Customer was granted access to paid functionality.

6.2. After 14 days, refunds are made pro-rata to the actually unused subscription period based on a written request from the Customer sent to the support address.

6.3. No refund is made if the Customer’s account was blocked for breach of the Terms of Service, this Offer, or applicable law.

6.4. A request is reviewed within 10 business days. Refunds are made to the same bank card used for payment; the crediting time depends on the issuing bank and does not exceed 30 calendar days from approval of the request.

7. Rights and obligations of the parties

7.1. The Provider undertakes to grant the Customer access to the Service in accordance with the selected plan, to maintain the Service’s operability, and to preserve the confidentiality of the Customer’s data in the manner established by the Privacy Policy.

7.2. The Provider may carry out scheduled maintenance, temporarily limiting access to the Service, with prior notice where technically possible.

7.3. The Customer undertakes to use the Service in good faith, not to violate applicable law or the Terms of Service, to pay the selected plans on time, and to keep the contact details of the account up to date.

7.4. The Customer may connect and disconnect third-party integrations, export their own documents, and contact the Provider’s support service.

8. Liability

8.1. The Provider applies reasonable efforts to maintain availability of the Service of no less than 99% of monthly calendar time, except for scheduled maintenance and force-majeure circumstances.

8.2. The Service is provided “as is”. The Provider does not guarantee the fitness of the Service for the Customer’s particular purposes or the absence of errors in AI-generated responses.

8.3. AI responses do not constitute legal, accounting or other professional advice, do not replace consultation with a qualified specialist, and may not serve as the sole basis for legally significant decisions.

8.4. The Customer is solely responsible for decisions made on the basis of the Service’s output and for the lawfulness of the use of its results.

8.5. The Provider’s aggregate liability to the Customer is in any event limited to the amount actually paid by the Customer for the Service during the three months preceding the event giving rise to the liability.

9. Force majeure

The parties are released from liability for partial or full non-performance of obligations under this contract if such non-performance is the result of force-majeure circumstances arising after acceptance of the Offer, including: natural disasters, military actions, strikes, changes in legislation, acts or omissions of state authorities, communication failures, outages of AI model providers, and other events outside the parties’ reasonable control.

10. Governing law and dispute resolution

10.1. This Offer and the relations arising from its performance are governed by the laws of the Republic of Kazakhstan.

10.2. Disputes are resolved through negotiation and a mandatory pre-trial claim procedure. The deadline for responding to a claim is 30 calendar days from receipt.

10.3. If a dispute cannot be resolved out of court, it shall be referred to the competent court of the Republic of Kazakhstan at the place of registration of the Provider.

11. Provider details

Name: ТОО «LEEMA»

BIN: 240940007830

Registered address: 050042, Республика Казахстан, г. Алматы, Ауэзовский р-н, мкр. Таугуль-1, д. 33Б

Bank: АО «Kaspi Bank»

Account (IBAN): KZ98722S000055392741

BIC: CASPKZKA

Phone: +7 707 351 80 02

Email: [email protected]

Service: Sanbao — AI assistant platform (sanbao.ai)

12. Contact

For matters relating to this Offer, payment and refunds:
Email: [email protected]
Phone: +7 707 351 80 02
Website: https://sanbao.ai